Privacy Policy

1. Information We Collect

We collect personal data only when you actively provide it or when it is generated through your interaction with our website. The categories of data we may hold include:

• Identity and contact details — your name, email address, and phone number, provided via our enquiry form
• Booking information — the charter type, date preferences, group size, and any special requests
• Payment records — transaction references processed through our payment partners; we do not store full card details
• Website usage data — pages visited, session duration, and device information, collected via analytics tools
• Cookie data — preferences stored in your browser as described in our Cookie Policy

2. How We Collect Data

Data is gathered through the following means:

• Enquiry forms — when you submit a message or charter request on our site
• Direct communication — when you contact us by phone or email
• Analytics software — passive collection of browsing behaviour via tools such as Google Analytics
• Cookies and local storage — with your consent, to remember your preferences

3. Legal Basis for Processing

Under the PDPA, we rely on the following grounds for processing your personal data:

• Consent — you have given us clear permission, such as by submitting our contact form or accepting cookies
• Contractual necessity — processing is needed to fulfil a charter booking or respond to your enquiry
• Legitimate interests — improving our website, maintaining security, and understanding how our services are used
• Legal obligation — where we are required to retain records by applicable Singaporean law

4. How We Use Your Information

Your data is used for the following purposes:

• Responding to enquiries and arranging charter bookings
• Sending booking confirmations, operational updates, and relevant correspondence
• Processing payments and maintaining financial records as required by law
• Improving the website experience through anonymised usage analysis
• Sending occasional updates about new offerings — only where you have opted in
• Complying with Maritime and Port Authority of Singapore (MPA) safety and regulatory requirements

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. Data Retention

We retain enquiry data for up to 12 months after your last interaction with us. Booking and financial records are kept for seven years to comply with accounting and tax obligations under Singapore law. Analytics data is held in anonymised form and typically expires after 26 months. Cookie preference data is stored locally in your browser and can be cleared at any time.

6. Third-Party Sharing

We may share your data with trusted service providers who assist in operating our business:

• Payment processors — for secure transaction handling
• Google Analytics — for anonymised website usage statistics (data is processed in accordance with Google's privacy terms)
• Email service providers — for sending booking confirmations and correspondence
• Regulatory authorities — where required by MPA regulations or Singapore law

All third-party providers are contractually required to protect your data and use it only for the purposes we specify.

7. How We Protect Your Data

Our website uses HTTPS encryption for all data in transit. Access to personal data within our organisation is restricted to team members who need it to carry out their responsibilities. We conduct periodic reviews of our data handling practices and update our security measures accordingly. In the event of a data breach that is likely to cause significant harm, we will notify affected individuals and the Personal Data Protection Commission (PDPC) in accordance with the PDPA's mandatory breach notification requirements.

8. Cookies

We use essential cookies to keep the website functioning, and optional analytics and preference cookies with your consent. You can manage your cookie choices at any time through our Cookie Policy page. Declining optional cookies will not affect your ability to use the site or make an enquiry.

9. Your Rights

Under the PDPA, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to update inaccurate or incomplete data
• Withdrawal of consent — withdraw consent for optional processing at any time, without affecting prior lawful use
• Data portability — request that we transfer your data to another organisation where technically feasible
• Objection — object to processing based on legitimate interests for reasons specific to your situation
• Erasure — request deletion of data that is no longer necessary, subject to legal retention requirements

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

10. External Links

Our website may contain links to third-party sites such as marina operators, tourism resources, or payment platforms. Once you leave our site, this policy no longer applies. We encourage you to read the privacy notices of any external sites you visit.

11. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18 without the consent of a parent or guardian. If you believe a minor has submitted data through our site without appropriate consent, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, the "Last Updated" date at the top of this page will be revised. Continued use of our website after changes are posted constitutes acceptance of the revised policy. For significant changes, we will make a reasonable effort to notify regular users.

13. Contact for Privacy Matters

If you have questions about how we handle your data, or wish to exercise any of your rights, you are welcome to reach us through the details below.